Refund policy

Returns and refunds

If a piece is not right for you, you have 7 days from delivery to tell us.

What we can accept back

• The piece is unworn and undamaged
• It comes back in its original pouch and packaging
• You contact us within 7 days of delivery

For hygiene reasons we cannot accept returns on earrings unless the item arrived damaged or is not what you ordered.

How to start a return

Message us on WhatsApp, or email hello@enalika.com, with your order number and a photo of the piece. We will confirm the return address.

Damaged or wrong items

If your order arrives damaged, or is not what you ordered, tell us within 48 hours of delivery with a photo. We will replace it or refund you in full, including any return cost.

Refunds

Once we receive and inspect the piece, we refund you to your original payment method within 5-7 working days. Your bank may take a few days more to show it.

Exchanges

The quickest way to exchange is to return the original piece for a refund and place a new order.